Get in Touch

Denise Smit
082 331 5566 

076 304 1387 – whats app only

Preffered method to contact us, is by email ( we cannot send a quote from whats app)

info@festivelights.co.za

Trading Hours :

WEEKDAYS  : 09:00-16:00 ,please make an appointment before you come

CLOSED ON WEEKENDS

Based in Waverley, Pretoria

Online orders welcome

Payment

We have card Facilities

Placing an order

Thank you for choosing Festive Lights! To ensure a smooth and hassle-free shopping experience, please take note of the following guidelines when placing your order:

1. Order Online: You can conveniently place your order directly through our website. To help us process your order accurately, please use your full name and surname as a reference when making a payment.
2. Wait for Your Final Invoice: For online orders, please wait to receive your final invoice before proceeding with your payment. This invoice will include all the necessary details, ensuring transparency and accuracy in your transaction.
3. Email Orders Only: We accept orders exclusively through email communication. Unfortunately, we do not accept telephone orders at this time.
4. Commit to Your Purchase: We kindly request that you only place an order if you genuinely intend to purchase the product. This helps us serve all our customers more efficiently.
5. Payment Options: You can make payments via Electronic Funds Transfer (EFT). If you are unable to collect your order in person, we offer courier services to deliver your items to your doorstep.
6. Refund Policy: Please note that we do not offer refunds for orders after 7 days from the date of receiving your order. We are committed to providing high-quality products and excellent service, and this policy allows us to maintain our standards.

If you have any questions or require assistance during the checkout process, please do not hesitate to contact our customer support team. Thank you for choosing Festive Lights, and we look forward to brightening your celebrations with our products!